IT Support Analyst

By |

Huckabee is one of the fastest growing A/E firms in the nation and one of the top educational design firms. We are a mission-driven company that is dedicated to the success of all students. What we do matters, which is why we look for people who share our passion for changing the world through design and who want to create an impact of excellence on education. If you are ready to join our movement, reach out!

Currently, we are accepting resumes for a resourceful IT Support Analyst to join our team.

RESPONSIBILITIES

  • Provide customer support, resolve technical issues, and log/escalate calls as appropriate
  • Build a strong relationship with end users by projecting a positive attitude and providing helpful technology support
  • Troubleshoot and solve problems efficiently by using active listening skills and asking pertinent, specific questions
  • Track updates and close tickets in a timely manner and follows up with all end users to ensure customer satisfaction
  • Maintain focus to meet all published Service Level Agreements (SLAs); daily maintenance and monitoring tasks as assigned
  • Performs builds/reconditioning, coordinates delivery, and supports all company technology hardware; (Desktops, laptops, tablets, printers, etc.)
  • Perform installations and support all software, company business applications, and personal productivity applications such as MS Office, Autodesk Suite, Adobe Suites, etc.

REQUIREMENTS

  • Minimum 2 years of experience supporting desktops and laptops in corporate environment
  • Minimum 2 years of experience supporting Microsoft Windows based networking environment
  • General understanding of standard PC technology concepts, practices, procedures, and system applications
  • Ability to work both independently and as part of a team
  • Basic specialized skills required (PC operation, desktop publishing, internet search capabilities, Microsoft Office, etc)
  • Strong interpersonal communication skills with an ability to maintain solid working relationships
  • Strong critical thinking and analytical problem-solving skills
  • Good written communication skills with a focus on providing excellent customer service and documentation
  • Knowledge of standard best practices and security procedures as relates to technology (PC, phones, smart devices, etc)
  • Active Directory experience, preferred
  • Basic Networking (TCP/IP) and Client/Server level troubleshooting, preferred
  • Apple Mac support experience on a corporate network, preferred
  • VMware Horizon View (or other remote VDI environments), preferred

IT Support Analyst

By |

Huckabee is one of the fastest growing A/E firms in the nation and one of the top educational design firms. We are a mission-driven company that is dedicated to the success of all students. What we do matters, which is why we look for people who share our passion for changing the world through design and who want to create an impact of excellence on education. If you are ready to join our movement, reach out!

Currently, we are accepting resumes for a resourceful IT Support Analyst to join our team.

RESPONSIBILITIES

  • Provide customer support, resolve technical issues, and log/escalate calls as appropriate
  • Build a strong relationship with end users by projecting a positive attitude and providing helpful technology support
  • Troubleshoot and solve problems efficiently by using active listening skills and asking pertinent, specific questions
  • Track updates and close tickets in a timely manner and follows up with all end users to ensure customer satisfaction
  • Maintain focus to meet all published Service Level Agreements (SLAs); daily maintenance and monitoring tasks as assigned
  • Performs builds/reconditioning, coordinates delivery, and supports all company technology hardware; (Desktops, laptops, tablets, printers, etc.)
  • Perform installations and support all software, company business applications, and personal productivity applications such as MS Office, Autodesk Suite, Adobe Suites, etc.

REQUIREMENTS

  • Minimum 2 years of experience supporting desktops and laptops in corporate environment
  • Minimum 2 years of experience supporting Microsoft Windows based networking environment
  • General understanding of standard PC technology concepts, practices, procedures, and system applications
  • Ability to work both independently and as part of a team
  • Basic specialized skills required (PC operation, desktop publishing, internet search capabilities, Microsoft Office, etc)
  • Strong interpersonal communication skills with an ability to maintain solid working relationships
  • Strong critical thinking and analytical problem-solving skills
  • Good written communication skills with a focus on providing excellent customer service and documentation
  • Knowledge of standard best practices and security procedures as relates to technology (PC, phones, smart devices, etc)
  • Active Directory experience, preferred
  • Basic Networking (TCP/IP) and Client/Server level troubleshooting, preferred
  • Apple Mac support experience on a corporate network, preferred
  • VMware Horizon View (or other remote VDI environments), preferred

IT Support Analyst

By |

Huckabee is one of the fastest growing A/E firms in the nation and one of the top educational design firms. We are a mission-driven company that is dedicated to the success of all students. What we do matters, which is why we look for people who share our passion for changing the world through design and who want to create an impact of excellence on education. If you are ready to join our movement, reach out!

Currently, we are accepting resumes for a resourceful IT Support Analyst to join our team.

RESPONSIBILITIES

  • Provide customer support, resolve technical issues, and log/escalate calls as appropriate
  • Build a strong relationship with end users by projecting a positive attitude and providing helpful technology support
  • Troubleshoot and solve problems efficiently by using active listening skills and asking pertinent, specific questions
  • Track updates and close tickets in a timely manner and follows up with all end users to ensure customer satisfaction
  • Maintain focus to meet all published Service Level Agreements (SLAs); daily maintenance and monitoring tasks as assigned
  • Performs builds/reconditioning, coordinates delivery, and supports all company technology hardware; (Desktops, laptops, tablets, printers, etc.)
  • Perform installations and support all software, company business applications, and personal productivity applications such as MS Office, Autodesk Suite, Adobe Suites, etc.

REQUIREMENTS

  • Minimum 2 years of experience supporting desktops and laptops in corporate environment
  • Minimum 2 years of experience supporting Microsoft Windows based networking environment
  • General understanding of standard PC technology concepts, practices, procedures, and system applications
  • Ability to work both independently and as part of a team
  • Basic specialized skills required (PC operation, desktop publishing, internet search capabilities, Microsoft Office, etc)
  • Strong interpersonal communication skills with an ability to maintain solid working relationships
  • Strong critical thinking and analytical problem-solving skills
  • Good written communication skills with a focus on providing excellent customer service and documentation
  • Knowledge of standard best practices and security procedures as relates to technology (PC, phones, smart devices, etc)
  • Active Directory experience, preferred
  • Basic Networking (TCP/IP) and Client/Server level troubleshooting, preferred
  • Apple Mac support experience on a corporate network, preferred
  • VMware Horizon View (or other remote VDI environments), preferred

IT Support Analyst

By |

Huckabee is one of the fastest growing A/E firms in the nation and one of the top educational design firms. We are a mission-driven company that is dedicated to the success of all students. What we do matters, which is why we look for people who share our passion for changing the world through design and who want to create an impact of excellence on education. If you are ready to join our movement, reach out!

Currently, we are accepting resumes for a resourceful IT Support Analyst to join our team.

RESPONSIBILITIES

  • Provide customer support, resolve technical issues, and log/escalate calls as appropriate
  • Build a strong relationship with end users by projecting a positive attitude and providing helpful technology support
  • Troubleshoot and solve problems efficiently by using active listening skills and asking pertinent, specific questions
  • Track updates and close tickets in a timely manner and follows up with all end users to ensure customer satisfaction
  • Maintain focus to meet all published Service Level Agreements (SLAs); daily maintenance and monitoring tasks as assigned
  • Performs builds/reconditioning, coordinates delivery, and supports all company technology hardware; (Desktops, laptops, tablets, printers, etc.)
  • Perform installations and support all software, company business applications, and personal productivity applications such as MS Office, Autodesk Suite, Adobe Suites, etc.

REQUIREMENTS

  • Minimum 2 years of experience supporting desktops and laptops in corporate environment
  • Minimum 2 years of experience supporting Microsoft Windows based networking environment
  • General understanding of standard PC technology concepts, practices, procedures, and system applications
  • Ability to work both independently and as part of a team
  • Basic specialized skills required (PC operation, desktop publishing, internet search capabilities, Microsoft Office, etc)
  • Strong interpersonal communication skills with an ability to maintain solid working relationships
  • Strong critical thinking and analytical problem-solving skills
  • Good written communication skills with a focus on providing excellent customer service and documentation
  • Knowledge of standard best practices and security procedures as relates to technology (PC, phones, smart devices, etc)
  • Active Directory experience, preferred
  • Basic Networking (TCP/IP) and Client/Server level troubleshooting, preferred
  • Apple Mac support experience on a corporate network, preferred
  • VMware Horizon View (or other remote VDI environments), preferred

IT Support Analyst

By |

Huckabee is one of the fastest growing A/E firms in the nation and one of the top educational design firms. We are a mission-driven company that is dedicated to the success of all students. What we do matters, which is why we look for people who share our passion for changing the world through design and who want to create an impact of excellence on education. If you are ready to join our movement, reach out!

Currently, we are accepting resumes for a resourceful IT Support Analyst to join our team.

RESPONSIBILITIES

  • Provide customer support, resolve technical issues, and log/escalate calls as appropriate
  • Build a strong relationship with end users by projecting a positive attitude and providing helpful technology support
  • Troubleshoot and solve problems efficiently by using active listening skills and asking pertinent, specific questions
  • Track updates and close tickets in a timely manner and follows up with all end users to ensure customer satisfaction
  • Maintain focus to meet all published Service Level Agreements (SLAs); daily maintenance and monitoring tasks as assigned
  • Performs builds/reconditioning, coordinates delivery, and supports all company technology hardware; (Desktops, laptops, tablets, printers, etc.)
  • Perform installations and support all software, company business applications, and personal productivity applications such as MS Office, Autodesk Suite, Adobe Suites, etc.

REQUIREMENTS

  • Minimum 2 years of experience supporting desktops and laptops in corporate environment
  • Minimum 2 years of experience supporting Microsoft Windows based networking environment
  • General understanding of standard PC technology concepts, practices, procedures, and system applications
  • Ability to work both independently and as part of a team
  • Basic specialized skills required (PC operation, desktop publishing, internet search capabilities, Microsoft Office, etc)
  • Strong interpersonal communication skills with an ability to maintain solid working relationships
  • Strong critical thinking and analytical problem-solving skills
  • Good written communication skills with a focus on providing excellent customer service and documentation
  • Knowledge of standard best practices and security procedures as relates to technology (PC, phones, smart devices, etc)
  • Active Directory experience, preferred
  • Basic Networking (TCP/IP) and Client/Server level troubleshooting, preferred
  • Apple Mac support experience on a corporate network, preferred
  • VMware Horizon View (or other remote VDI environments), preferred

IT Support Analyst

By |

Huckabee is one of the fastest growing A/E firms in the nation and one of the top educational design firms. We are a mission-driven company that is dedicated to the success of all students. What we do matters, which is why we look for people who share our passion for changing the world through design and who want to create an impact of excellence on education. If you are ready to join our movement, reach out!

Currently, we are accepting resumes for a resourceful IT Support Analyst to join our team.

RESPONSIBILITIES

  • Provide customer support, resolve technical issues, and log/escalate calls as appropriate
  • Build a strong relationship with end users by projecting a positive attitude and providing helpful technology support
  • Troubleshoot and solve problems efficiently by using active listening skills and asking pertinent, specific questions
  • Track updates and close tickets in a timely manner and follows up with all end users to ensure customer satisfaction
  • Maintain focus to meet all published Service Level Agreements (SLAs); daily maintenance and monitoring tasks as assigned
  • Performs builds/reconditioning, coordinates delivery, and supports all company technology hardware; (Desktops, laptops, tablets, printers, etc.)
  • Perform installations and support all software, company business applications, and personal productivity applications such as MS Office, Autodesk Suite, Adobe Suites, etc.

REQUIREMENTS

  • Minimum 2 years of experience supporting desktops and laptops in corporate environment
  • Minimum 2 years of experience supporting Microsoft Windows based networking environment
  • General understanding of standard PC technology concepts, practices, procedures, and system applications
  • Ability to work both independently and as part of a team
  • Basic specialized skills required (PC operation, desktop publishing, internet search capabilities, Microsoft Office, etc)
  • Strong interpersonal communication skills with an ability to maintain solid working relationships
  • Strong critical thinking and analytical problem-solving skills
  • Good written communication skills with a focus on providing excellent customer service and documentation
  • Knowledge of standard best practices and security procedures as relates to technology (PC, phones, smart devices, etc)
  • Active Directory experience, preferred
  • Basic Networking (TCP/IP) and Client/Server level troubleshooting, preferred
  • Apple Mac support experience on a corporate network, preferred
  • VMware Horizon View (or other remote VDI environments), preferred

IT Infrastructure Analyst

By |

Huckabee is one of the fastest growing A/E firms in the nation and one of the top educational design firms. We are a mission-driven company that is dedicated to the success of all students. What we do matters, which is why we look for people who share our passion for changing the world through design and who want to create an impact of excellence on education. If you are ready to join our movement, reach out!

We are currently seeking an IT Infrastructure Analyst who will support the IT Team focusing on network, virtualization, and storage technologies.

 

RESPONSIBILITIES

  • Responsible for projects involving network and client/server touchpoints
  • Act as support specialist for the server, router, and switching infrastructure
  • Act as primary for the support and maintenance of Azure, VMware, and SAN environments
  • Primary point of contact for data/telecommunication carriers and service providers
  • Coordinate circuit design, provisioning, installation, and troubleshooting
  • Monitor network infrastructure for performance and availability
  • Participate in the implementation of technologies and platforms
  • Assist with planning and implementing systems and network integrations
  • Help document the design, operation, and troubleshooting of technology platforms and procedures
  • Provide customer support, resolve technical issues, and log/escalate calls as appropriate
  • Maintain focus to meet all published Service Level Agreements (SLAs)
  • Participation in joint assignments and project tasks as assigned

 

REQUIREMENTS 

  • Minimum 5 years experience supporting server hardware, advanced active directory global policy management and overall cybersecurity in a corporate environment
  • Minimum 3 years experience designing, implementing, and supporting Azure Active Directory and related security concepts, SAML and Single Sign On integrations and applications and overall administrative Office365 functions
  • Minimum 3 years experience supporting VMware ESXI and Horizon based networking environments
  • Understanding of advanced PC technology communications and security concepts, practices, procedures, and system applications
  • Ability to work both independently and as part of a team
  • Strong interpersonal communication skills with an ability to maintain solid working relationships
  • Strong critical thinking and analytical problem-solving skills
  • Good written communication skills with a focus on providing excellent customer service and documentation
  • Knowledge of standard best practices and security procedures as relates to technology (Network, PC, phones, smart devices, etc.)
  • A solid working understanding of configuring Cisco Level 3 switch ports and overarching VLAN designs, preferred
  • Understanding of Advanced VMware ESXi concepts as relates to Disaster/Failover Scenarios and Application Publishing through Horizon, preferred
  • Advanced configuration and tweaking of VMware as applies to VDI’s using GPU’s is desired
  • Advanced Networking (TCP/IP), MS Network Policy Server and MS Firewall understanding is a plus
  • Understanding of Advanced Azure feature sets and functionality, preferred

IT Infrastructure Analyst

By |

Huckabee is one of the fastest growing A/E firms in the nation and one of the top educational design firms. We are a mission-driven company that is dedicated to the success of all students. What we do matters, which is why we look for people who share our passion for changing the world through design and who want to create an impact of excellence on education. If you are ready to join our movement, reach out!

We are currently seeking an IT Infrastructure Analyst who will support the IT Team focusing on network, virtualization, and storage technologies.

 

RESPONSIBILITIES

  • Responsible for projects involving network and client/server touchpoints
  • Act as support specialist for the server, router, and switching infrastructure
  • Act as primary for the support and maintenance of Azure, VMware, and SAN environments
  • Primary point of contact for data/telecommunication carriers and service providers
  • Coordinate circuit design, provisioning, installation, and troubleshooting
  • Monitor network infrastructure for performance and availability
  • Participate in the implementation of technologies and platforms
  • Assist with planning and implementing systems and network integrations
  • Help document the design, operation, and troubleshooting of technology platforms and procedures
  • Provide customer support, resolve technical issues, and log/escalate calls as appropriate
  • Maintain focus to meet all published Service Level Agreements (SLAs)
  • Participation in joint assignments and project tasks as assigned

 

REQUIREMENTS 

  • Minimum 5 years experience supporting server hardware, advanced active directory global policy management and overall cybersecurity in a corporate environment
  • Minimum 3 years experience designing, implementing, and supporting Azure Active Directory and related security concepts, SAML and Single Sign On integrations and applications and overall administrative Office365 functions
  • Minimum 3 years experience supporting VMware ESXI and Horizon based networking environments
  • Understanding of advanced PC technology communications and security concepts, practices, procedures, and system applications
  • Ability to work both independently and as part of a team
  • Strong interpersonal communication skills with an ability to maintain solid working relationships
  • Strong critical thinking and analytical problem-solving skills
  • Good written communication skills with a focus on providing excellent customer service and documentation
  • Knowledge of standard best practices and security procedures as relates to technology (Network, PC, phones, smart devices, etc.)
  • A solid working understanding of configuring Cisco Level 3 switch ports and overarching VLAN designs, preferred
  • Understanding of Advanced VMware ESXi concepts as relates to Disaster/Failover Scenarios and Application Publishing through Horizon, preferred
  • Advanced configuration and tweaking of VMware as applies to VDI’s using GPU’s is desired
  • Advanced Networking (TCP/IP), MS Network Policy Server and MS Firewall understanding is a plus
  • Understanding of Advanced Azure feature sets and functionality, preferred